Skip to main content

Newtownabbey

028 9034 2411

Dungannon

028 8772 2089

Complaints

Complaints / Finance Agreement Queries

We are a credit broker and not a lender. To assist you with your vehicle purchase, we can introduce you to two lenders (and their finance products), both of whom we have a pre-existing relationship with (we do not source the whole market). In the event both lenders choose not to provide credit, we will refer you to a broker to attempt to source credit for you. Note however, the available terms from this broker may well be inferior to the two lenders we initially introduced you to.

We act as an agent on the lenders behalf when making this introduction. We are not an independent financial advisor and therefore, no advice or recommendation will be made. You must decide whether the finance product you choose is right for you.

We do not charge you a fee for this introduction, but we will receive a commission from the lenders we work with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. Some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing.

For regulated agreements under the Consumer Credit Act 1974, if you would like more information on the commission payable prior to you entering into the agreement, please email your request to the email shown below within the section for contact details. For your reassurance, the amount of commission we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement. The lender will always set this.

Van: MBFS

You can contact MBFS by using the online form link below. Online form

Alternatively, you can reach MBFS by the following:

Mercedes-Benz Financial Services UK Ltd Tongwell, Milton Keynes MK15 8BA

Or call us on: 0370 847 0700

Truck - DTFS

Daimler Truck Financial Services UK Ltd Tongwell Milton Keynes MK15 8BA

Email DTFS at customerservice-DTFSUK@daimlertruck.com 

Call DTFS on 08000 389 991

Request A Call Back.

Enter the code shown:

Our complaints processes have temporarily changed for some complaints affected by the Financial Conduct Authority’s (FCA) review into the historical use of ‘discretionary commission arrangements’.

Click here to read more.