About the Role
Looking for an opportunity to join an award-winning customer service team with a premium automotive brand?
We are looking for an enthusiastic and customer-focused individual to join our busy and friendly front-of-house Service Team at MBNI Truck & Van in Dungannon on a maternity cover basis.
Our team is proud to have been awarded Customer Service Team of the Year for two consecutive years by Mercedes-Benz Vans.
As a Service Advisor, you will play a key role in delivering an exceptional customer experience, providing support and guidance throughout the vehicle servicing and repair process.
Key Responsibilities
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Act as the first point of contact for customers, creating a positive and professional first impression.
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Prepare and plan vehicle bookings efficiently.
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Handle customer enquiries face-to-face, by telephone and via email.
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Provide clear explanations of required services, including costs and timeframes.
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Maintain excellent communication throughout the customer journey.
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Prepare job packs using the eWIP system, including recall checks and updating Truckfile.
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Liaise with internal departments and build strong working relationships.
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Support internal and external audits to maintain dealership standards.
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Keep up to date with products, services and industry developments.
Essential Criteria
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A positive attitude and strong willingness to learn.
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Willingness and ability to drive vehicles on the dealership site.
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Good IT skills and the ability to learn new systems quickly.
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Strong attention to detail and accuracy.
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Excellent written and verbal communication skills.
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A confident and professional manner.
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Ability to work effectively in a fast-paced environment.
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A passion for delivering outstanding customer service.
Apply Now
Interested in becoming part of our award-winning Service Team?
To apply, please send your up-to-date CV to Gillian McCrudden at gmccrudden@mbtvni.co.uk.
Alternatively, visit our careers website or contact 028 90 831 944 for more information.