Mercedes-Benz Parts Sales Advisors
Be a “Part of something” within our all-new state of the art Dungannon dealership opening on 2nd October 2024.
Hours of work: 42.5 hours per week; Monday to Friday, 08:30 – 17:30
(Saturday overtime working will be on a rotational basis; 08:00 – 12:00).
Job Role:
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To handle all customers/prospective customers in a prompt, helpful and efficient manner both on the telephone and in person
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Communicating with customers, giving product advice along with promotions and offers
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Identifying and sourcing Mercedes-Benz commercial vehicle parts, processing orders in a timely and accurate manner
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Upsell products and vehicle parts accessories
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Locate unavailable items from other suppliers and arrange for delivery
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Assist with stock management and with general parts department duties
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Delivering excellent customer service to both internal and external customers
Aptitude, Values & Work Ethic:
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Positivity with the desire to learn and develop within the dealership
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A passion for vehicles
Essential:
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Experience within a similar role within the motor industry
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IT literate with the ability to use Microsoft Office and navigate parts catalogues
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Ability to communicate effectively with customers by telephone, email and face-to-face
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Excellent accuracy and attention to detail
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A good team player with the ability to work on your own initiative
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Commitment to delivering customer excellence
Desirable:
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Experience of using Kerridge/CDK or a dealer management system
Benefits:
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Continued Mercedes-Benz accredited training & development
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Mercedes-Benz uniforms provided
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Group profit share scheme
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Generous annual leave entitlement that increases with service
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Employee activities & events to recognise going the extra mile
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Birthday gift and long-service awards
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Ben – Employee Assistance Programme
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Death in service benefit
If you wish to join our market leading parts team in Dungannon, we would love to hear from you; send an up-to-date CV to Gillian McCrudden at gmccrudden@mbtvni.co.uk, visit our careers website or contact 028 90 831 944 for more information.