Rental Supervisor

Job Role:

• Managing, coaching and motivating the rental team to ensure best customer service is being delivered by the team
• Ensuring that all vehicles are being utilised to their maximum and that the fleet remains fully serviced and compliant with industry/statutory requirements
• Assist with ensuring adequate resources are in place to cover all daily job aspects
• Identify areas for continuous improvement within the rental department and address accordingly
• Ensure month end invoicing/contracts are completed and income is accurately reported
• Montior cash hire account with rental team
• Assisting in the delivery of departmental budgets and KPI’s
• Maintain positive relationship with customers, dealership staff and rental team to minimise vehicle downtime and maximise utilisation.

Essential Criteria:

• Demonstratable experience of managing and leading a team of people
• Enthusiasm to deliver the RentaMerc experience and continuously strive for best practice within the team
• Proficiency in IT systems
• A strong team player who can engage their fellow team members
• Highly organised with strong time management skills
• Excellent communication skills and the ability to liaise with other departments effectively
• Demonstrates exemplary customer service skills

Desirable:

• Automotive, equipment or plant hire background
• Experience of Kerridge, Dealer Management system